Do not send a correction payment
First open the original transaction and capture its status, recipient and reference. A second transfer can double the exposure without fixing the first.
Stop the Transfer Before It Reaches the Wrong Route
A typo can create a pending transfer, a rejected casino match or a payment to an unintended recipient. Recovery depends on whether the transfer is still pending, cancelled, expired or already deposited.
Open the current casino offerCancel when the bank permits
If the transfer remains pending and cancellation is available, use the bank's official control. Record any cancellation fee and the return timestamp.
Contact the correct owner
The bank controls a pending sender instruction; the casino can match a payment received by its processor. Give each party only the reference it can trace.
Treat deposited-to-wrong-recipient as urgent
Contact the bank immediately. Do not threaten or share sensitive data with a recipient. Recovery is not guaranteed after deposit.
Decision record
For Stop the Transfer Before It Reaches the Wrong Route, keep one dated record covering do not send a correction payment, cancel when the bank permits, contact the correct owner, treat deposited-to-wrong-recipient as urgent. Add the exact status, timestamp, account reference, current rule version and support case before taking the next step. This makes the next contact traceable without exposing passwords, security codes or complete payment credentials.
Related decisions
Quick answers
Should I resend with the correct email?
Not until the first transfer is resolved.
Who can cancel a pending transfer?
Use the sender bank's official controls where available.
Is recovery guaranteed after deposit?
No. Contact the bank immediately.
Last reviewed: 30 July 2026